Job Description
About Houston-Galveston Area Council The Houston-Galveston Area Council is one of the largest regional planning commissions in the country with a diverse service area of 13 counties and more than 7 million people. We are the pulse of our region addressing issues that cross city limits and county lines every single day.
We make decisions that affect our transportation system, ensure the safety and well-being of our seniors, connect people to jobs, help families recover from natural disasters, preserve water quality for our children, and so much more. We work to make the region a great place to live, work, and thrive.
What will I be doing? The Senior Planner – Systems, Performance & Innovation leads the design, implementation, and continuous improvement of the operational systems that support Hire Gulf Coast Youth (HGCY). This position oversees business processes, technology implementation, performance reporting, operational policies, and strategic projects that improve program efficiency, compliance, and customer experience.
Working closely with internal staff, service providers, IT, and external partners, this role ensures Youth programs are data-driven, scalable, and aligned with organizational goals.
Essential Responsibilities Operations & Process Improvement - Design and improve business processes and workflows.
- Develop and maintain SOPs, desk guides, and operational documentation.
- Standardize forms, templates, and operational tools.
- Implement process improvements that increase efficiency and consistency.
Systems & Technology - Serve as the business lead for the Youth Portal, CRM, and related systems.
- Develop business requirements and coordinate system enhancements.
- Lead user acceptance testing (UAT) and support technology implementation.
- Create user guides and training materials.
Data & Performance - Develop dashboards, reports, and performance scorecards.
- Monitor data quality and analyze program performance.
- Support provider performance reporting and continuous improvement initiatives.
Policy & Compliance - Maintain operational policies, procedures, and guidance documents.
- Ensure operational processes align with federal, state, and local requirements.
- Support compliance reviews, audits, and monitoring activities.
Strategic Projects - Lead special projects from planning through implementation.
- Coordinate project timelines, milestones, and deliverables.
- Research best practices and recommend innovative operational solutions.
Key Qualifications What You'll Bring - Strong analytical and problem-solving skills.
- Experience leading cross-functional projects and operational improvements.
- Ability to translate business needs into technology solutions.
- Excellent communication, documentation, and stakeholder engagement skills.
- Strong organizational skills with the ability to manage multiple priorities.
Do you have… - Bachelor’s degree in an applicable academic discipline or related field of study.
- Minimum of 5 years working with local government, nonprofit programs, or in similar job-related duties.
Preferred Qualifications - Experience with workforce development programs, CRM systems, business process improvement, Microsoft Power BI, SharePoint, project management software, and Lean Six Sigma or PMP certification is preferred.
Salary Range: $72,000.00 to $90,000.00
All employees of H-GAC are required to reside within the agency’s region of service to support our commitment to excellence in service of our region.
H-GAC is an equal opportunity/ADA employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, or protected veteran status.
Job Tags
Full time, Local area